Website Path Factory
Advertised On: 10th June 2022
On the skills and experience front:
- You are someone who people get excited to work with. You are not afraid to take ownership of issues/tasks because you recognize how important that is for a well-functioning team
- You have excellent written and verbal communication skills
- You have the aptitude and capacity to learn new skills. You’re not afraid to log in to a new software application and use it or Google new concepts you did not know before
- You are organized and can juggle competing priorities with grace
- You are a self-starter who is also an excellent team player
- You can prioritize tasks and work independently with minimal supervision
- You are able to empathize with customers in a genuine way that lets them know you care about their issues
- You enjoy dealing with technical issues and have an ability to explain them in simple terms
- You have a natural ability to “zoom-out” of a problem, in order to ask the right question
- You feel comfortable with Jira, Intercom, and Salesforce: We Bring Companies and Customers Together
- 1+ years’ experience in support, call centre, or customer service role
Nice to Have:
- A background in supporting Eloqua, Marketo, or Pardot as a Support Analyst or Marketing professional is an advantage
- You have experience in a client-facing support role in a tech/SaaS environment
- Knowledge of CSS/HTML/Javascript
Who Can Apply: This is a remote role in India, preferably in Bangalore, Delhi, or Hyderabad