Website Amazon India
Job category: Permanent Full Time Work From Home – Virtual Customer Service
Advertised On: 17th June 2022
Eligibility Criteria:
- Minimum education qualification is 10+2 Pass (candidates should not be pursuing any fulltime course)
- Excellent English communication skills (written and verbal)
- Flexible with 24/7 shift (Day/Night Shifts) and rotational week offs
- Minimum 10Mbps wired internet connection at home
- Active individual bank account, PAN card and E-Aadhaar card
- Flexible to support multiple skill sets (Voice & Non-voice) irrespective of the original skill
Who Can Apply: Candidates Anywhere from India
Job Description:
An Amazon Virtual Customer Service (VCS) Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. VCS Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment. It is a ‘Work from Home’ model for India CS. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality