Website American Expres
Job Category: Work From Home – Full Time
Advertised On: 10th September 2022
Job Description:
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Eye For Detail Recognizes Knowledge Gaps & Researches To Respond Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations
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Ability To Comprehend & Respond To All Customer Queries (Through Chat) With Immediate Resolution (Real Time) To Ensure Customer Satisfaction
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Deliver To The Employees, Customer And Shareholder Metrics As Per Goals
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Adherence To Quality And Compliance Guidelines
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Communicates Effectively, Oral As Well As Written Ability to recognize tone and mood of customer through written and voice communication.
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Adaptable & Customer Centric Approach To Situations To Deliver Superior Service Personalization/ Empathy In Communication
Purpose of the Role: Ability to Address 2-3 conversations simultaneously
Responsibilities:
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Ability To Comprehend & Respond To All Customer Queries (Through Chat) With Immediate Resolution (Real Time) To Ensure Customer Satisfaction
Academic Background: Graduate
Functional Skills/Capabilities:
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Strong Interpersonal, Communication & Writing Skills Accompanied By Quick Comprehension & Clear Articulation
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Change Management Ability Demonstrated Ability To Work Effectively Within A Team Environment.
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Ability To Take Independent Decision & Meet Stringent Deadlines
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Typing Speed (25- 35 Words/Minute)
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Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability To Toggle Between Screens/Tools
Behavioural Skills/Capabilities:
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Enterprise Leadership Behaviours
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Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
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Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
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Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
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