Chat Support

Job Category: Work From Home – Full Time 

Advertised On:  29th September 2022

Roles and Responsibilities:

• Handle customer queries primarily via web chat
• Educate current customers and potential customers on products and services
• Should be willing to handle customer escalations and calls when need persists
• Achieve the KPI’S and objectives in the cadence set by the team
• Building connection/rapport to personalise the chat conversation
• Be an active and responsible team member in all aspects of work

Workspace Requirements:

• Private workroom with the ambience to handle calls
• Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere
• Good Internet speed (Above 50 MBPS Download and Upload) with the ability to be wired (LAN)
• Power backup (if you have frequent power cut issues)

Requirements:

• 1-2 years of experience in chat or customer facing roles
• Exceptional oral and written communication skills
• Passion towards amazing customer experience
• Excellent typing skills including speed and accuracy
• Ability to multitask and manage multiple conversations simultaneously
• Willing to work in rotational night shifts
• Flexibility to work in night shifts
• Good analytical and interpretational skills
• Attention to detail

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