Junior Operations Analyst

Job Category: Work From Home – Full Time 

Roles and Responsibilities:

• Should be able to support Contact Centre’s reporting requirement
• Should be good at reading numbers, analysing trends, etc.
• Should be able to ensure reporting is aligned with the strategic direction of the business
• Should be able to identify and assess new Contact Centre reporting requirements and supporting technologies
• Responsible for providing business analysis identifying key business drivers and root cause analysis where ever required in process

Your Skills:

• Should have basic understanding of Contact Centre Operations
• MS Office – Excel – Basic Operation
• Proactive approach on problem analysis and resolution
• Should be able to plan and prioritize work
• Willing to work based on shifts – 24/7
• Experience 0-1 year

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