Job Category: Work From Home- Full Time
What you’ll do:
- Must be very effective in providing a resolution to the Merchants queries and issues.
- Develop and maintain strong relationships with Merchants.
- Be consistent with follow ups for all cases to ensure complete and timely resolution for the Merchants.
- Creative problem solving and solution-oriented approach to handle Merchant issues leading to enhanced Merchant experience.
- Escalate urgent issues timely, keeping positive Merchant experience at the center of all such decisions.
- Manage multiple applications and resources including contact management systems and knowledge bases.
- Communicate effectively with Merchants and internal stakeholders.
- Identify and share Merchant VOCs that can help improve overall Merchant experience.
- Utilize all available SOPs, tools, and resources to ensure an exceptional Merchant experience on every interaction.
- Must adhere to the Quality process and align with ensuring the highest level of Merchant experience while handling transactions.
- Additional duties and responsibilities as necessary.
What you’ll bring to the table:
- Very strong written and verbal English communication skills, including the ability to express oneself with confidence.
- A highly motivated self-starter with an eagerness to learn and grow.
- Ability to prioritize and troubleshoot problems and find speedy resolutions in high-pressure, time sensitive situations.
- Overall work experience of 3 – 5 years with at least 1 year in a similar role.
Reports to: Manager, Merchant Care
Perks & Benefits:
- Medical & Accidental Insurance
- All Purpose Leave (casual & sick time): 12 days
- Earned Leave: 15 days
- Public Holiday: 12 days
- Generous Maternity & Paternity Leave
- Quarterly Wellness Day
- Employee Assistance Program
- Work From Home Allowance
- Referral Bonus Program
- Fun Culture >>> Check us out on Instagram (@lifeatshipbob)
About You:
At ShipBob, we’re looking to bring on board people who embody our core values:
- Be Mission-Driven. We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.
- Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door.
- Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved.
- Be a Creative Problem Solver. As a start-up, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our “favourite” solution.
- Be Safety Minded. It’s not just talk; it’s the way you work.
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To apply for this job please visit boards.greenhouse.io.