Job Category: Work From Home – Full Time
Advertised On: 25th September 2022
Key Responsibilities Include:
- Organic product Review:
- Review relevance between search query and organic products based on Content Guidelines
- Check the relevance with quality and accuracy in detail
- Analyse data and evaluate trends/ patterns
- Recommend generic pattern to be translated into Rules
- Willingness to work with sensitive issues, including but not limited to Adult content, Religious and philosophically sensitive issues
- Training & Coaching
- Coordinating training & mentoring sessions
- Periodical review of work of new hires (with guidance of Supervisor) and providing on-going feedback in the initial training phase
- Develop training material for the team and lead training and development for the team
- Maintaining Updates & Documentation and Monitoring workflow
- Escalating questions/issues from the team regarding the process and cascading updates to the team
- Preparing & Maintaining Training documents, Wiki pages with updates, SOPs & any other documents
- Preparing weekly process reports & sending these out to the concerned people
- Monitoring workflow and re-assignment in the team & handling shift-issues, daily standups, updates and escalations
- Preferred Skills:
- Requires strong computer skills, Microsoft Office Applications (Excel, PowerPoint and Word) to maintain reports and metrics
- Should be flexible to work in night shifts and rotational weeks offs
- Familiarity with online retail (e-commerce)
- Strong background in web search and familiarity with various ways used for searching for information
- Preferred Language
- Proficient in English. Candidates must demonstrate language proficiency in all the following: verbal, writing, reading and comprehension
Basic Qualifications:
- Graduate degree in any discipline
- Proficient in English language
- Candidates must demonstrate language proficiency in all the following: verbal, writing, reading and comprehension
- Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations
- Flexible to work in shifts and rotational week offs
- Ability to effectively and efficiently complete difficult goals or assignments
- Strong interpersonal and communication skills
- Confident in using MS-office (especially Excel)
- Willingness to work with sensitive issues, including but not limited to: Adult content, Religious and philosophically sensitive issues, alcohol, tobacco, weapons and other potentially offensive products
Preferred Qualifications:
- Advanced computer skills using a variety of programs are highly desired
- Prior experience in online advertising preferred
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