Job Category: Work From Home – Full Time
Our operations team is looking for highly motivated and talented candidates to participate in auditing/reviewing advertisements. The ideal candidate must demonstrate strong analytical & communication skills, attention to details, and a commitment to excellence. In addition, the candidate must be proficient in written and verbal English with strong interpersonal and problem solving skills.
Key responsibilities include:
- Internet Advertiser Review
* Review ads for content quality based on Content Guidelines.
* Thoroughly check ad content with quality and accuracy.
* Approve or disapprove new and changed ad submissions based on policy guidelines.
* Analyse data and evaluate trends/ patterns.
* Recommend generic pattern to be translated into Rules.
* Writing customer-facing emails to address concerns and report issues.
* Troubleshooting issues related to Advertisers.
- Training & Coaching
* Coordinating training & mentoring sessions
* Frequently reviewing work of new hires (with guidance of Supervisor) and providing on-going feedback in the first days, weeks and months.
* Coaching IARs towards improvement where necessary
* Offering “remedial” instruction in tool usage and other topics as required
- Maintaining Updates & Documentation and Monitoring workflow
* Escalating questions/issues from the team regarding the process and cascading updates to the team
* Preparing & Maintaining Training documents, Wiki pages with updates, SOPs & any other documents
* Preparing weekly process reports & sending these out to the concerned people
* Monitoring workflow and re-assignment in the team & handling shift-issues, daily stand-ups, updates and escalations
- Review & Maintain internal process quality –
* Maintaining high internal quality of the processes by performing quality audits
* Providing specific & timely feedback to policers on errors & trends
* Act as SMEs for processes on the floor
* Should be flexible to work in night shifts and rotational weeks offs
This VCC/Remote work location.
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To apply for this job please visit amazonvirtualhiring.hirepro.in.