Website HSBC
Job Category: Work From Home – Full Time
Advertised On: 4th August 2022 & Last Date to Apply is 17th August 2022
What you will do:
- Acquire and update knowledge on procedures on products
- Receive or make calls from or to customers (internal & external)
- Provide information to customers based on requests made
- Use Call model effectively and work within Collections MOS Framework
- Exhibit ownership of the business
Customers/Stakeholders:
- Build rapport with customers
- Ensure that the productivity and quality levels are achieved as per the standards set for the process
- Defuse irate customers and resolve challenging inquiries utilizing negotiation skills while following guidelines in an effort to Satisfy the customer
- Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally
- Delight internal and external customers
Leadership & Teamwork:
- Support achievement of team objectives
- Participate in development of cohesive teams
- Foster development of co-workers
- Contribute to the creation of a supportive work environment driven by people centric values
- Build professional relationships with colleagues in other areas
Operational Effectiveness & Control:
- Ensure that each call / work is completed in accordance with established procedures and standards.
- Identify and escalate potential showstoppers
- To implement Group Compliance Policy by containing compliance risk in conjunction with the relevant compliance department. The term ‘compliance’ embraces all relevant laws, rules and codes
Requirements:
- Should have passed the Higher Secondary School examination or the equivalent. Higher qualification not a bar provided aspirations are commensurate with the position
- Ability to speak and understand English fluently
- Ability to write business letters and reports
- Excellent conversational/ telephone skills
- Ability to learn quickly, retain and transfer knowledge appropriately
- Ability to understand and interpret numeric data
- Flexibility to work in shifts
- Ability to build rapport with and relate to a wider range of people
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