Job Category: Work From Home Full Time
Responsibilities:
- Interact with customers by phone, e-mail, or online chat concerning various care issues
- Provide hands-on support of customer care initiatives such as automated provisioning, online billing, order tracking, and detailed account management
- Solicit cross-selling and up-selling opportunities within the customer care experience
- Tracking and reporting of relevant customer care performance metrics
- Responsible for receiving, investigating, and responding to all customer inquiries regarding the products and services
- Troubleshoot problems and coordinate with various internal departments to resolve problems
- Capturing and applying customer feedback
Key Skills :
- Excellent communication skills
- Fluent in both English and Hindi
- Ability to multitask
- Attention to detail
- Ability to honour deadlines
- A proactive approach to support
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