Junior Operations Analyst

Job Category: Work From Home- Full Time 

Advertised On:  4th September 2022

About Us:

FULL Creative is a Portland-based product company with offices in India (Chennai), the United Kingdom (Edinburgh) and Canada (Toronto). In the US, UK and Canada, we go by the name Anywhere Works. We are on a mission to create a world that empowers people to work from Anywhere. FULL Creative brings together engineers, artists, analysts, product experts, account managers, sales executives, and marketers to build a future where Work is what you do, not where you do it.

Roles and Responsibilities:

• Should be able to support Contact Centre’s reporting requirement
• Should be good at reading numbers, analysing trends, etc.
• Should be able to ensure reporting is aligned with the strategic direction of the business
• Should be able to identify and assess new Contact Centre reporting requirements and supporting technologies
• Responsible for providing business analysis identifying key business drivers and root cause analysis where ever required in process

Your Skills:

• Should have basic understanding of Contact Centre Operations.
• MS Office – Excel – Basic Operation
• Proactive approach on problem analysis and resolution.
• Should be able to plan and prioritize work.
• Willing to work based on shifts – 24/7
• Experience 0-1 year

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