Operations Associate

Job Category: Work From Home- Full Time

The Operations Team handles the most crucial part of the business and is directly responsible for delivering the end product to our customers. 

How do you coordinate the logistics of a million-dollar campaign involving multiple overseas and domestic vendors? How can we reduce our costs and increase our profit margins for a given order? How can you deliver an order in 5 days which has a standard turnaround time of 10 days?

You will report to one of the Operations Managers from the Pre Order or Order Teams. You will be working on a set of unique orders every day that will pose logistical challenges that you’ll have to work through and be directly responsible for them. You’ll have a lot of autonomy and decision-making power.

This role has an impact on the following:

How to coordinate the logistics of a million-dollar campaign that involves overseas & domestic vendors

How to reduce costs & increase our profit margins for a given order

How to deliver an order in 5 days if the standard turnaround time is 10 days

We’re looking for someone who can think on their feet, isn’t afraid to take on challenges on a day-to-day basis, and is high on energy. We’re on a remarkable growth trajectory and as Fresh Prints grows, you will grow too. For the right person, this role offers unlimited opportunities. You will be given the space and guidance to have a tremendous impact. 

Responsibilities: 

Order Team:

• Resolving Stock Issue Tickets, Licensing Tickets and other Miscellaneous Tickets.
• Act as a back-up for the Order Processing team if OS pool volume is low.
• Work on Sample Order processing
• Work on Printer Capacity Management System (PCMS) ratings updation
• Ad Hoc Tasks during the slow season
• Work on reporting tasks and projects

Pre-Order Team: 

• Responsible for sharing pricing quotes using available resources
• Communicating & giving feedback to other teams; solving order issues and improving Licensing experience within Fresh Prints 
• Checking on timelines and licensing-related questions from Campus Managers
• Order checks/Data entry for reporting; Conducting Shopify/Group order checks
• Assignment of schools if proof comes in from the client directly 
• Uploading proofs to licensing portals for single-use licenses

Essential Requirements:

• 2-3 years of experience in Operations/Logistics 
• We are also open to freshers
• Strong analytical and organizational skills
• Able to work on complex tasks under tight timelines
• Able to make decisions without direct supervision
• Fluent in English
• Excellent communication skills

Personal Attributes:

• Strong attention to detail
• Goal-Driven. You’re set on your goals and respect the timelines your goals are bound by
• Proactive. You believe it’s always on you to make sure anything you do is a success
• In love with challenges. You revel in solving problems and want a job that pushes you out of your comfort zone
• Calm under pressure. You have a sense of urgency but can channel it into productively working through any number of issues
• Open to change. You’re inspired by the endless ways in which everything we do can always be improved

Compensation & Benefits:

• Competitive monthly salary between $ 400 – $ 700 (adjusted based on experience)
• Learning opportunities
• Working in a great culture
• Health benefits
• Laptop reimbursement 

Working Hours:

Working hours are 9:00 am – 6:00 pm or 8:00 am to 5:00 pm EST (US Timings)

Working Days:  Monday to Friday ( 5 Days)

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