Junior Operations Analyst

Job Category: Work From Home-Full Time 

Roles and Responsibilities:

• Should be able to support Contact Centre’s reporting requirement.
• Should be good at reading numbers, analysing trends, etc.
• Should be able to ensure reporting is aligned with the strategic direction of the business.
• Should be able to identify and assess new Contact Centre reporting requirements and supporting technologies.
• Responsible for providing business analysis identifying key business drivers and root cause analysis where ever required in process.

Your Skills:

• Should have basic understanding of Contact Centre Operations.
• MS Office – Excel – Basic Operation.
• Proactive approach on problem analysis and resolution.
• Should be able to plan and prioritize work.
• Willing to work based on shifts – 24/7.
• Experience 0-1 year

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