Senior Associate – Operations, Recruiter Partnerships

Job Category: Permanent Work From Home – Full Time

Advertised On: 16th July 2022

What you will be doing:

Kraftshala runs training programs for working professionals, graduates, and business school students. As a Senior Associate, Operations – Recruiter Partnerships, your goal would be to lead and execute various activities that lead to a gold standard experience. If you draw energy and satisfaction by helping people achieve their goals and have a knack for problem-solving, this is the role for you. 

Process Management: 

• Running end to end placements process for a recruiter along side concerned ReP team member

• Planning activities and resources for upcoming placements season for both students and recruiters

• Communicating effectively with recruiters and students actively to ensure flawless process execution

• Ensuring students receive all placement related information in-time and in-full

• Understanding and solving their queries quickly by liaising with different stakeholders, both internal and external, – ReP Team, Academic Team, Marketing team, recruiter etc.

• Managing the stakeholders effectively to resolve all doubts and challenges

• Keeping a close watch on the placements process to further enhance the experience for both the students and the recruiters

Process Optimization:

While working with a large set of students and recruiters, experience becomes a function of the processes designed to deliver it and so, you’ll be identifying gaps/activities which can be managed more efficiently, designing and implementing processes (including building upon/modifying the existing ones) to deliver an outstanding experience to the stakeholders

Must-Have Skills:

• 2 years of prior experience in process management, operations or similar roles (We are not too fussed about the number of years. Experience is simply a proxy for capability, which is what we really care for)

• Ability to clearly and crisply communicate ideas, both verbally and in writing

• High accountability and responsibility to ensure flawless execution on a day to day basis

• A user-focussed mind-set to execute activities to deliver an outstanding experience to all stakeholders

• Ability to clearly and crisply communicate ideas, both verbally and in writing with the ability to think on one’s feet

• Empathy and a high Emotional Quotient to actively engage with clients, understand & solve their challenges

• Working knowledge of MS Office (Excel and PowerPoint) and comfort with the general usage of tools and technologies that support process automation

• Demonstrated ability to take ownership and drive results to independently manage placements process operations

• Good attention to detail

Good to Have Skills: 

• A structured approach to problem-solving, which involves struggling with the problem until you are able to isolate the Why before coming to the solutions

• Experience of leading teams